OrdertoNigeria will only refund money back to customers if the goods that they plan on purchasing are not available at the time of purchase. At that point, a staff of Ordertonigeria would call / email the customer to see which option best suits the situation. Money is refunded back immediately.
After purchasing an item, should a customer decide to return the item for a refund, Ordertonigeria would contact the seller of the item and then work with them on getting the refund. It all depends on the refund policies of the seller. Please note that the user is responsible for all charges related to the refunds. Once the refund is accepted, the time period for refunds includes:
7 to 10 business days for us to get the item back to the online store and process the refund
3 -5 days for us to credit your account
We will notify you via SMS / e-mail once we have received and processed the returned item
Items can only be exchanged before they get shipped to Nigeria. However, the customer would have to pay for the extra shipping charges and other miscellaneous charges such as packaging materials etc. All of this is contingent on the online store allowing exchanges.
******Once an item is checked, verified to be ok, signed for, and picked up at any of our collection centers, the transaction has been completed and cannot be returned or exchanged.
Order To Nigeria is not responsible for any manufacturers' warranty. The customer is advised to contact their respective manufacturers for all warranty related matters.